Privacy Policy – DeSoto Damage Pros

Privacy Policy For Our Water Restoration Company

Who We Are

DeSoto Damage Pros is a restoration company founded in 2015 by John Delarosa and John Valencia. We provide emergency and scheduled restoration services in DeSoto, Texas, including water, fire, and mold remediation.

This Privacy Policy explains how we collect, use, and protect the information you provide through our website, https://waterdamagerestorationdesototx.com/. This policy covers the handling of your data collected while operating within DeSoto, Texas. Our goal is to be transparent about your information. We are committed to protecting the privacy of our clients and site visitors as we help you recover from property damage.

Information We Collect

We collect several kinds of information. Information provided by users includes your name, address, email, and phone number when you request service or an estimate. We collect job and property details, such as the location of the damage, type of incident, and insurance information.

We may also collect photos and documentation related to your project. Our systems gather device and usage data automatically, including your IP address and how you use our site. We also use cookies or similar tools to improve your experience. Sometimes we receive information from our service partners to coordinate your job.

How We Use Information

We use the information we collect for essential business purposes. The main use is for service delivery, which includes scheduling appointments, providing estimates, performing the restoration work, and handling billing. We use your details for insurance documentation and communication with your insurer, with your permission.

Information helps us maintain safety and perform quality control reviews. We use data for customer support and to improve our website and services. We also use information for fraud prevention and to ensure we meet legal compliance requirements, such as tax and operational regulations.

Cookies and Similar Technologies

Cookies are small text files placed on your device when you visit our website. They help the site remember your actions and preferences over time. We use basic cookies that are necessary for the website to function. We also use others to collect information about how you use our site, like which pages you visit.

This helps us understand what content is most useful and improve our website experience. You have the option to limit or clear cookies through your web browser settings. Please note that if you disable cookies, some features on our website may not work correctly.

Sharing and Disclosure

We do not sell your personal data. We share information only when necessary to provide our services. We may share your details with service partners and subcontractors who help us complete your restoration project. We share information with insurers only with your explicit permission to process claims. We share data with payment processors to handle billing.

We may also disclose information for compliance and safety needs, such as responding to a search warrant, court order, or other legal process. We share data when required by law to protect our rights or the safety of others.

Data Retention

We keep your records for as long as necessary to perform the services you requested and for essential business and legal reasons. This period varies based on the type of document. For example, financial and tax records must be kept for a certain number of years as required by law.

Project and safety records are held to protect both you and our company in case of future questions or audits. After the required retention period ends, we take steps to securely destroy or anonymize the information. Our retention policies ensure we meet operational needs and applicable regulations.

Your Choices and Rights

You have choices about your personal information. You can ask us to access or update the information we have about you. Where appropriate and legally allowed, you may request deletion of some data. You also have the right to limit certain uses of your information.

You can manage your cookie preferences through your browser settings as noted above. To make a formal request to access, update, or delete your information, please send a written letter by postal mail to the address provided in the Contact Us section below.

Security

We take reasonable steps to protect your personal information. We use restricted access controls to ensure only employees who need your data to do their job can see it. We provide employee training on data protection and privacy best practices. We maintain reasonable technical and physical protections against unauthorized access or loss.

However, it is important to remember that no system, whether it is storage or transmission over the internet, can ever be guaranteed to be perfectly secure. We work hard to protect your data, but you use our services at your own risk.

Children’s Privacy

Our services and website are not designed for or directed toward children under the age of 13. We do not knowingly collect personal information from children under 13. Accounts and requests for service are intended for adults or authorized legal representatives.

If we learn that we have collected information from a child under 13 without verifiable parental consent, we will take reasonable steps to delete that information promptly. We ask that children under 13 do not submit any personal information through our website.

Data Transfers

We operate in DeSoto, TX. However, some of our service vendors or third party partners may be located in other states or countries. This means your information may be processed or stored outside of your primary location.

When data is transferred to other locations, DeSoto Damage Pros uses reasonable measures designed to protect your information and ensure it is treated according to this policy. By using our website and services, you understand that your data may be transferred to and processed in these locations.

Changes to This Policy

DeSoto Damage Pros may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, the latest version will always be posted on this page with an updated effective date.

We encourage you to review this page periodically. You are responsible for reviewing this policy before using our services. Your continued use of https://waterdamagerestorationdesototx.com/ after any changes are posted means you accept the updated policy.

Contact Us

For any questions or requests regarding this Privacy Policy or your personal information, please send a written letter to us at the following postal address:

DeSoto Damage Pros 530 E Pleasant Run Rd DeSoto, TX 75115

Definitions

Personal Information: Data that can identify you, like your name, address, or phone number.

Processing: Any operation done with personal data, such as collecting, storing, or sharing it.

Service Providers: Outside companies or people we hire to perform services for us, like subcontractors or IT support.