Terms and Conditions – DeSoto Damage Pros

Terms and Conditions in Our Water Restoration Company

Acceptance of Terms

By using our website, https://waterdamagerestorationdesototx.com/, you agree to these Terms and Conditions. These Terms create a binding agreement between you and DeSoto Damage Pros. If you do not agree to all of these Terms, you should not use our website or services.

We may update these Terms at any time. When we post revisions, they become effective immediately. Your continued use of the website after any updates means you accept the revised Terms. Please check this page regularly for the latest version of our agreement.

Services

DeSoto Damage Pros offers professional property restoration services, including cleanup and repairs related to water, fire, and mold damage. Services begin with an on site assessment to determine the scope of work needed. We often use third party vendors and specialized subcontractors to complete certain parts of the job.

Please note that the availability of specific services and the time needed to complete a project can vary greatly based on the damage severity, site conditions, and your location within DeSoto, Texas. We will clearly define the scope before work begins.

Quotes, Billing, and Payment

We provide a written estimate, which is our best assessment of the costs. This estimate is not a final invoice. The final invoice may differ if the scope of work changes or if hidden issues are discovered. You will be notified of any major change orders before they are performed. We may require a deposit before starting work.

We accept several acceptable payment methods, which will be specified on the invoice. Balances are due upon completion unless a payment plan is agreed upon in advance. Late balances may result in fees. You must notify us of any billing dispute within 15 days of receiving the invoice.

Insurance and Claims Assistance

DeSoto Damage Pros can help you by providing required documentation, job photos, and reports to your insurance company. We aim to assist the claims process as much as possible. However, the approval of your claim, the decision to pay, and the amount of payment are entirely independent decisions made by your insurance company.

We do not guarantee that your insurer will approve your claim or cover the full cost of the restoration work. You remain responsible for all costs not covered by your insurer.

Scheduling, Access, and Site Conditions

You must provide us with safe and timely access to the property during agreed upon access windows for the work to be performed. You are responsible for ensuring that necessary utilities, such as electricity and water, are active. Work may pause if we encounter unexpected hazardous conditions, large pets that restrict movement, or unsupervised minors in the work area.

You must obtain any required permissions from property owners, landlords, or homeowners associations before we begin work. If we cannot access the site, it may result in delays or rescheduling fees.

Health and Safety

Our teams follow strict health and safety standards. Our personnel are trained to IICRC industry standards where applicable. We use necessary Personal Protective Equipment (PPE), containment barriers, and negative air setups to protect the rest of the property during remediation.

We use EPA registered disinfectants and antimicrobial agents where appropriate to sanitize affected areas. We comply with all relevant local and state health and safety rules while working within DeSoto, Texas. We maintain a safe working environment to protect our workers and your family.

Customer Responsibilities

To ensure the best outcome, you must meet certain responsibilities. You must remove all valuables and fragile items from the work area when requested by our team. You must disclose any known preexisting issues, such as prior mold growth or hidden damage, before work starts.

You and anyone on site must follow all safety instructions given by our crew, especially regarding containment areas. You must also cooperate by maintaining the drying guidance, such as keeping doors and windows closed to allow equipment to work properly.

Warranties and Disclaimers

DeSoto Damage Pros provides a limited warranty covering our workmanship for a specific period, which will be detailed in your service agreement. This warranty does not cover damage caused by preexisting conditions, normal wear and tear over time, hidden structural issues we could not see, future acts of nature, or failures of equipment or repairs made by a third party.

Our liability is limited to the work we performed. We do not guarantee outcomes due to the unpredictable nature of property damage and restoration.

Limitation of Liability

If DeSoto Damage Pros is found liable for any loss or damage, our liability will be limited to the amount you actually paid for the specific service that caused the issue. To the maximum extent allowed by law, we are not liable for any indirect, incidental, or consequential damages.

This includes, but is not limited to, lost revenue, lost profits, or emotional distress resulting from your use or inability to use our services or website. We do not accept liability for preexisting damage or conditions.

Cancellations and Rescheduling

If you need to cancel or reschedule a confirmed job, you must notify DeSoto Damage Pros as soon as possible. Nonemergency work cancelled less than 24 hours before the scheduled start time may be subject to a cancellation fee to cover our preparation costs.

Emergency services are handled differently. If you request emergency services and then cancel after our crews have been dispatched, you may be billed for the emergency response fee. We reserve the right to cancel or pause work due to safety concerns.

Intellectual Property

All content on the website, https://waterdamagerestorationdesototx.com/, including all text, photographs, logos, and company marks, belongs to DeSoto Damage Pros or our licensors.

This content is protected by copyright and other intellectual property laws. You may not copy, reproduce, distribute, or use any website content without our express written permission. You may only use the website for its intended purpose of learning about or requesting our restoration services.

Privacy and Data

We collect and use your personal information as described in a separate Privacy Policy, which is available on this website. When we perform services, we take job photos, reports, and other documentation.

This data is used internally for quality control, safety compliance, and business records. We also share this documentation with your insurance company to support your claim, as noted above. By using our services, you consent to the use of your job data for these purposes.

Third Party Links and Tools

Our website may occasionally mention or contain links to external websites, articles, or tools operated by third parties. These are provided for your convenience only and do not mean DeSoto Damage Pros endorses the content.

We have no control over the privacy practices or content of these external sites. If you choose to use any third party link or tool, you do so entirely at your own risk. We are not responsible for any issues that arise from your use of outside resources.

Changes to These Terms

DeSoto Damage Pros reserves the right to update or change these Terms and Conditions at any time. When we make a change, the revised Terms will be posted on this page. We encourage you to review these Terms periodically to stay informed.

Any changes become effective as soon as they are posted. Your continued use of the website after we post revised Terms indicates your acceptance of those changes.

Governing Law and Dispute Resolution

These Terms and Conditions are governed by and interpreted under the laws of DeSoto, Texas, without regard to its conflict of law principles. Any legal action related to these Terms or our services must be filed in the courts located in DeSoto, Texas.

Before starting any formal legal action, you agree to first negotiate with us in good faith for a period of at least 30 days to attempt to resolve the dispute informally.

Contact

For any questions about these Terms and Conditions or to send a formal notice or inquiry, please send a written letter to us at the following postal address:

DeSoto Damage Pros 530 E Pleasant Run Rd DeSoto, TX 75115

Severability and Entire Agreement

If any part of these Terms is found to be invalid, illegal, or unenforceable by a court, that part will be removed, but the remaining sections of these Terms will stay in full force and effect.

These Terms and Conditions, along with your service agreement, represent the entire and complete agreement between you and DeSoto Damage Pros regarding your use of the website and services. They replace any prior or simultaneous agreements.

Force Majeure

DeSoto Damage Pros is not responsible or liable for any delay or failure in performing our services if that failure is caused by an event beyond our reasonable control. These events include, but are not limited to, acts of God, major weather events, war, terrorism, government restrictions, or widespread utility outages. We will resume performance as soon as reasonably possible after the event outside our control has passed.

This page contains general information and does not constitute legal advice.